Question 1

Where can I buy original home fragrances and perfumes in Nairobi, Kenya?

Accepted Answer

You can purchase genuine scented candles, aroma reed diffusers, room sprays, Arabian perfumes, and body care products online at Home Centric & Scents or at our physical stores in Nairobi (Hison Plaza, Biashara Street Ground Floor Shop G16) and Kisumu (West End Mall Ground Floor).

Question 2

What types of home scents and candles do you stock?

Accepted Answer

We stock 100% authentic 3-wick and single-wick scented candles, natural reed diffusers, concentrated aroma room sprays, essential oils, and wax warmers crafted with long-lasting scent throw.

Question 3

How fast is delivery across Nairobi and upcountry Kenya?

Accepted Answer

We offer same-day rider delivery across Nairobi County and reliable 24 to 48 hour tracked parcel shipping across all 47 counties in Kenya (Mombasa, Kisumu, Nakuru, Eldoret, Kitale, etc.). Free pickup is available at our Nairobi and Kisumu shops.

Question 4

What payment methods are accepted at Home Centric & Scents?

Accepted Answer

We accept Lipa na M-Pesa, card payments (Visa and Mastercard), direct bank transfers, and pay-on-delivery arrangements within designated service zones.

Question 5

Are your perfumes and body care products authentic?

Accepted Answer

Yes, all Arabian perfumes, designer fragrances, body mists, moisturizers, and skin care products are 100% original and sourced directly from reputable manufacturers and authorized distributors.

Question 6

How do I care for my scented candles to ensure maximum burn time?

Accepted Answer

Always trim the candle wick to approximately 1/4 inch before lighting. Allow the wax pool to reach the edges of the jar during the first burn to prevent tunneling, and avoid burning candles for more than 4 consecutive hours.

Question 7

How do I follow up or track my order after checkout?

Accepted Answer

Once you complete checkout on homecentricscents.co.ke, your order details are sent directly to our dispatch team, and you will receive instant confirmation via WhatsApp or phone (+254 703 867 163).

Question 8

What is your refund and returns policy?

Accepted Answer

We offer a 72-hour (3 days) return and exchange policy from the date of delivery. For hygiene reasons, products must be unopened, unused, with all safety seals and packaging intact. Contact customer service (+254 703 867 163) immediately if any item arrives damaged.

Question 9

Do you offer customized gift hampers and presentation gift boxes?

Accepted Answer

Yes, we provide luxury gift hampers, festive packaging, and personalized cards for birthdays, housewarmings, anniversaries, corporate gifts, and holidays.

Question 10

Can I test scents or pick up items physically at your stores?

Accepted Answer

Yes, you are warmly invited to visit our stores at Nairobi CBD, Hison Plaza, Biashara Street (Shop G16) or Kisumu, West End Mall to sample our fragrance collections in person.

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